{"id":1232,"date":"2025-01-15T13:16:15","date_gmt":"2025-01-15T12:16:15","guid":{"rendered":"http:\/\/tvyy7.w4yserver.at\/hauptseite\/support-request\/"},"modified":"2025-02-06T16:24:13","modified_gmt":"2025-02-06T15:24:13","slug":"support-request","status":"publish","type":"page","link":"https:\/\/www.ana-u.com\/en\/support-request\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure style=\"height:30vh; margin-bottom:var(--wp--preset--spacing--20);\" class=\"alignfull wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.ana-u.com\/wp-content\/uploads\/2024\/10\/maintenance.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"border-radius:0px;height:30vh;object-fit:cover;\" srcset=\"https:\/\/www.ana-u.com\/wp-content\/uploads\/2024\/10\/maintenance.jpg 1920w, https:\/\/www.ana-u.com\/wp-content\/uploads\/2024\/10\/maintenance-400x225.jpg 400w, https:\/\/www.ana-u.com\/wp-content\/uploads\/2024\/10\/maintenance-1024x576.jpg 1024w, https:\/\/www.ana-u.com\/wp-content\/uploads\/2024\/10\/maintenance-768x432.jpg 768w, https:\/\/www.ana-u.com\/wp-content\/uploads\/2024\/10\/maintenance-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\"><h1 class=\"has-link-color wp-elements-36b462011fd0d969479fbc7c14380af4 wp-block-post-title has-text-color has-accent-5-color\">Support<\/h1>\n\n\n<p style=\"font-size:clamp(18px, 1.125rem + ((1vw - 3.2px) * 0.208), 20px);\">We\u2019re here for you! Use our support form if you need assistance with our products \u2013 we\u2019ll handle your request quickly and reliably. For general inquiries, please feel free to use our <a href=\"https:\/\/www.ana-u.com\/en\/contact-us\/\" title=\"Contact us\">contact form<\/a>.<\/p>\n\n\n\n<p>* this information is required to assist you!<\/p>\n\n\n\n<div class=\"wp-block-group has-border-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-c385debf wp-block-group-is-layout-constrained\" style=\"border-color:#c54236;border-width:1px;border-radius:12px;background-color:#8787960a;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\"><div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_4_container\" data-token=\"9dd1653b5cb976e522daa1de67551fbd\">\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_supportanfrage\" data-token=\"9dd1653b5cb976e522daa1de67551fbd\">\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Support request<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"4\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_4\" id=\"frm_hide_fields_4\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"supportanfrage\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_4\" name=\"frm_submit_entry_4\" value=\"03d4e7409a\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/1232\" \/><div id=\"frm_field_20_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n\t<div  id=\"field_ej7t_label\" class=\"frm_primary_label\">Please select the department your inquiry relates to.\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/div>\r\n\t<div class=\"frm_opt_container\" aria-labelledby=\"field_ej7t_label\" role=\"radiogroup\" aria-required=\"true\">\t\t<div class=\"frm_radio\" id=\"frm_radio_20-0\">\t\t\t<label  for=\"field_ej7t-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[20]\" id=\"field_ej7t-0\" value=\"Cardsystems\"\n\t\t data-reqmsg=\"Please select the department your inquiry relates to. must not be empty.\" data-invmsg=\"Please select the department your inquiry relates to. is invalid\"   \/> Cardsystems<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_20-1\">\t\t\t<label  for=\"field_ej7t-1\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[20]\" id=\"field_ej7t-1\" value=\"Ledsystems\"\n\t\t data-reqmsg=\"Please select the department your inquiry relates to. must not be empty.\" data-invmsg=\"Please select the department your inquiry relates to. is invalid\"   \/> LED Systems<\/label><\/div>\n<\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_21_container\" class=\"frm_form_field frm_section_heading form-field \">\r\n<h3 class=\"frm_pos_top frm_section_spacing\">Details of the issue<\/h3>\r\n\r\n\r\n<div id=\"frm_field_23_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\r\n\t<div  id=\"field_26zc2_label\" class=\"frm_primary_label\">I have issues regarding\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/div>\r\n\t<div class=\"frm_opt_container\" aria-labelledby=\"field_26zc2_label\" role=\"radiogroup\">\t\t<div class=\"frm_radio\" id=\"frm_radio_23-21-0\">\t\t\t<label  for=\"field_26zc2-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[23]\" id=\"field_26zc2-0\" value=\"Karten ausstellen\"\n\t\t data-sectionid=\"21\"  data-invmsg=\"I have issues regarding is invalid\"   \/> Card issuing<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_23-21-1\">\t\t\t<label  for=\"field_26zc2-1\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[23]\" id=\"field_26zc2-1\" value=\"Karten verl\u00e4ngern\"\n\t\t data-sectionid=\"21\"  data-invmsg=\"I have issues regarding is invalid\"   \/> Card renewal<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_23-21-2\">\t\t\t<label  for=\"field_26zc2-2\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[23]\" id=\"field_26zc2-2\" value=\"Verbindungsprobleme\"\n\t\t data-sectionid=\"21\"  data-invmsg=\"I have issues regarding is invalid\"   \/> Connection<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_23-21-3\">\t\t\t<label  for=\"field_26zc2-3\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[23]\" id=\"field_26zc2-3\" value=\"sonstiger Defekt\"\n\t\t data-sectionid=\"21\"  data-invmsg=\"I have issues regarding is invalid\"   \/> other<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_23-21-4\">\t\t\t<label  for=\"field_26zc2-4\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[23]\" id=\"field_26zc2-4\" value=\"mechanische Besch\u00e4digung\"\n\t\t data-sectionid=\"21\"  data-invmsg=\"I have issues regarding is invalid\"   \/> mechanical damage<\/label><\/div>\n<\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_24_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n\t<label for=\"field_f18xa\" id=\"field_f18xa_label\" class=\"frm_primary_label\">Serial number of the device\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_f18xa\" name=\"item_meta[24]\" value=\"\"  data-sectionid=\"21\"  data-invmsg=\"Serial number of the device ist ung\u00fcltig\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_25_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_svumj\" id=\"field_svumj_label\" class=\"frm_primary_label\">Please describe the issue\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<textarea name=\"item_meta[25]\" id=\"field_svumj\" rows=\"5\"  data-sectionid=\"21\"  data-reqmsg=\"Please describe the issue must not be empty.\" aria-required=\"true\" data-invmsg=\"Please describe the issue ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_37_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n\t<label for=\"field_q0ywh\" id=\"field_q0ywh_label\" class=\"frm_primary_label\">Problem\/Error message\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<textarea name=\"item_meta[37]\" id=\"field_q0ywh\" rows=\"5\"  data-sectionid=\"21\"  data-invmsg=\"Problem\/Error message ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_32_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n\t<label for=\"field_vzz9d\" id=\"field_vzz9d_label\" class=\"frm_primary_label\">Please describe the type of damage.\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<textarea name=\"item_meta[32]\" id=\"field_vzz9d\" rows=\"5\"  data-sectionid=\"21\"  data-invmsg=\"Please describe the type of damage. ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n\t\r\n\t\r\n<\/div>\n<\/div>\n<div id=\"frm_field_26_container\" class=\"frm_form_field frm_section_heading form-field \">\r\n<h3 class=\"frm_pos_top frm_section_spacing\">How can we contact you?<\/h3>\r\n\r\n\r\n<div id=\"frm_field_28_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_ftnm6\" id=\"field_ftnm6_label\" class=\"frm_primary_label\">Company\/organisation\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_ftnm6\" name=\"item_meta[28]\" value=\"\"  data-sectionid=\"26\"  data-reqmsg=\"Company\/organisation must not be empty.\" aria-required=\"true\" data-invmsg=\"Company\/organisation ist ung\u00fcltig\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_33_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_egd37\" id=\"field_egd37_label\" class=\"frm_primary_label\">Your name\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_egd37\" name=\"item_meta[33]\" value=\"\"  data-sectionid=\"26\"  data-reqmsg=\"Your name must not be empty.\" aria-required=\"true\" data-invmsg=\"Your name ist ung\u00fcltig\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_30_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_rep71\" id=\"field_rep71_label\" class=\"frm_primary_label\">E-Mail\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"email\" id=\"field_rep71\" name=\"item_meta[30]\" value=\"\"  data-sectionid=\"26\"  autocomplete=\"email\"  data-reqmsg=\"E-Mail must not be empty.\" aria-required=\"true\" data-invmsg=\"E-Mail is invalid.\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_31_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_dhewt\" id=\"field_dhewt_label\" class=\"frm_primary_label\">Phone\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"tel\" id=\"field_dhewt\" name=\"item_meta[31]\" value=\"\"  data-sectionid=\"26\"  data-reqmsg=\"Phone must not be empty.\" aria-required=\"true\" data-invmsg=\"Please enter the phone number without spaces.\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<\/div>\n<div id=\"frm_field_36_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n\t<div  id=\"field_npr60_label\" class=\"frm_primary_label\">Privacy\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/div>\r\n\t<div class=\"frm_opt_container\" aria-labelledby=\"field_npr60_label\" role=\"radiogroup\" aria-required=\"true\">\t\t<div class=\"frm_radio\" id=\"frm_radio_36-0\">\t\t\t<label  for=\"field_npr60-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[36]\" id=\"field_npr60-0\" value=\"Ich best\u00e4tige, dass meine Daten f\u00fcr die Bearbeitung meiner Anfrage gespeichert und verarbeitet werden d\u00fcrfen.\"\n\t\t data-reqmsg=\"Privacy must not be empty.\" data-invmsg=\"Privacy is invalid\"   \/> I confirm that my data may be stored and processed for the purpose of handling my request.<\/label><\/div>\n<\/div>\r\n\t<div class=\"frm_description\" id=\"frm_desc_field_npr60\">You can find more information about this in our <a href=\"http:\/\/tvyy7.w4yserver.at\/hauptseite\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a>.<\/div>\r\n\t\r\n<\/div>\n<div id=\"frm_field_19_container\" class=\"frm_form_field form-field \">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">send<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_38_container\">\n\t\t\t<label for=\"field_gfyum\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_gfyum\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[38]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"ysYsN3XQ9zNA2Vp9bidViAWhywBR+YWce0t38KCGlG4h0oV6lBuByzwXW2AFXP2m\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n\n<p><br\/>If you are asked to install TeamViewer, here is the link to download TeamViewer:<\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\"><a class=\"wp-block-button__link has-accent-5-background-color has-background wp-element-button\" href=\"https:\/\/get.teamviewer.com\/tyey46x\">TV QuickSupport<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re here for you! Use our support form if you need assistance with our products \u2013 we\u2019ll handle your request quickly and reliably. For general inquiries, please feel free to use our contact form. * this information is required to assist you! If you are asked to install TeamViewer, here is the link to download [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1126,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-1232","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.ana-u.com\/en\/wp-json\/wp\/v2\/pages\/1232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ana-u.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ana-u.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ana-u.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ana-u.com\/en\/wp-json\/wp\/v2\/comments?post=1232"}],"version-history":[{"count":0,"href":"https:\/\/www.ana-u.com\/en\/wp-json\/wp\/v2\/pages\/1232\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ana-u.com\/en\/wp-json\/wp\/v2\/media\/1126"}],"wp:attachment":[{"href":"https:\/\/www.ana-u.com\/en\/wp-json\/wp\/v2\/media?parent=1232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}